Shipping policy

Shipping policy

Where we ship — We currently ship to the United States only.

Cost — Standard tracked shipping is free on all US orders.

Processing time — Orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive an email with tracking when your order ships.

Delivery time — Once shipped, orders usually arrive within 8–15 business days. Delivery times are estimates and can be longer during peak seasons or due to carrier delays outside our control.

Tracking — Tracking may take a few days to show the first update after dispatch.

Address accuracy — Please check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address entered by the customer. Contact us right away if you need to change it; we can only update addresses before the order ships.

Delayed or lost packages — If your order hasn't arrived within 30 business days of shipping, contact us and we'll open an investigation with the carrier and send a replacement or refund if the parcel is confirmed lost.

Marked as delivered but not received — Please check with neighbors and your local post office first. If it's still missing, contact us within 14 days; we'll open a claim with the carrier. We may ask you to file a missing-mail request with USPS to help resolve it.

Damaged in transit — See our Refund policy: email photos within 30 days of delivery.

Duties — US orders are not expected to incur import duties or taxes.

Contact — Email lidlywelness@gmail.com.