Refund policy

Refund policy

Returns & refunds

30-day returns You can request a return within 30 days of delivery. Items must be unused, clean and in their original packaging with all accessories. Contact us first with your order number — we'll reply with return instructions and the return address. Items sent back without contacting us can't be accepted. Return shipping is paid by the customer and is not refundable.

Damaged, defective or wrong item If your order arrives damaged, defective, incomplete or is the wrong item, email us within 30 days of delivery with your order number and clear photos or a short video. We'll send a free replacement or a full refund, and you won't need to pay for return shipping.

Refunds Once your return is received and inspected (or a damage claim is approved), we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

Cancellations You can cancel your order free of charge before it has been processed for shipping. Contact us as soon as possible; once an order has shipped it can't be cancelled, but you can use the return process above.

Not covered Damage from misuse, normal wear, incorrect shipping addresses entered at checkout, or minor packaging-box scuffs that don't affect the product.

Contact Email lidlywelness@gmail.com with your order number.